Returns & Exchanges
We want you to display your Madridista pride with confidence; if you are not completely satisfied with your purchase, you can return your official merchandise within 30 days of delivery. Please note that personalized jerseys and memorabilia are final sale and cannot be returned unless defective.
Initiate Your Request
Log in to your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Gear
Place the unworn items with original tags attached into the original shipping packaging to ensure they are protected during transit.
Label and Ship
Affix the prepaid shipping label provided in your portal to the outside of the package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing